PRIVACY POLICY FOR CRYSTALAKMO LAUNDRY

As a company, we fully understand and respect that the information you are sharing with us is private in nature and needs to be duly safeguarded. To maintain complete transparency, we would like to guide you through our entire information collection and usage process. This Privacy Policy and all its clauses apply to www.crystalakmo.in, the official online platform of CrystaLakmo Laundry, a laundry and fabric care services provider wholly owned and operated by CrystaLakmo.

Please read this Privacy Policy carefully to understand our practices regarding the collection, use, and disclosure of your information. By using our website, you consent to the data handling and privacy practices outlined herein.

IMPORTANT NOTES

This Privacy Policy may be updated or modified at any time without prior notice. We encourage you to review it periodically. By accessing or using our website, you agree to be bound by the terms of this policy. If you do not agree, please do not access or use our website. By using our website, you explicitly consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. This document is incorporated into and governed by our Terms of Use.

1. COLLECTION OF PERSONAL DETAILS AND RELATED INFORMATION

We collect personal and sensitive data to deliver a seamless, customized, and efficient user experience. While you may browse without submitting personal data, some services require registration. Data collected includes:

• Your name, email address, phone number, address, and payment details.
• Transactional data including order details and services used.
• Browser and device data such as IP address, browser type, OS.
• Visited URLs before/after our site, and behavioral data via cookies.

Cookies enhance experience and are mostly session-based. You can disable them in browser settings, but some functionality may be limited.

Communications and message board posts may be retained for dispute resolution and improvement.

2. USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION

• Process requests, orders, transactions.
• Improve services and personalize user experience.
• Send service updates, offers, and important communication.
• Conduct research and usage analytics.
• IP addresses help identify users and administer the site.

3. SHARING OF PERSONAL INFORMATION

We do not sell your data. However, we may share it:

• With affiliates or third parties for fraud detection or service delivery.
• In business transitions (merger/acquisition).
• To comply with legal obligations or protect rights.

4. LINKS TO OTHER SITES

We are not responsible for the privacy practices or content of external sites. Please review their respective privacy policies.

5. SECURITY PRECAUTIONS

We use robust security measures like encryption and secure servers. Account data is password-protected to prevent unauthorized access.

6. CHOICE / OPT-OUT

You may opt-out of non-essential communications and request removal of your data from our records by contacting us.

7. ADVERTISEMENTS ON CRYSTALAKMO.IN

We may partner with advertisers who use anonymized info to serve ads. Manage ad preferences via your browser or ad settings.

8. YOUR CONSENT

By using the website, you consent to our practices. Continued use implies acceptance of updated policies. You also agree to receive communication via SMS, WhatsApp, email, and other channels.

9. GRIEVANCE OFFICER

MR. SRI VENKATA SRINIVASAN
CrystaLakmo, Library Road,
Leh, UT Ladakh – 194101
Phone: +91-9682536322
Email: venkat@theabduz.in
Time: Monday to Friday (10:00 AM – 4:00 PM)

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